Yes, that is the answer. Paying attention to the customer and their needs is always important but it has been critical during this current economic downturn.
Relationships and resources are a never ending theme for this Institute. As a contractor, I always like reflecting on the wealth of information and knowledge provided from the design professionals and manufacturers during our winter and fall technical meetings.
EMSEAL Joint Systems Ltd., the company that stopped the expansion joint leaks at Oakland's Clorox Center and Atlanta's massive CONRAC deck, has partnered its sealant technology expertise with the SWR Institute (Sealant, Waterproofing & Restoration Institute). EMSEAL is now running SWR Institute-validated training programs which demonstrate and teach expansion joint application and installation.